Honest answers to real questions.

Every morning, before you open your laptop, Pilotier has already organized your inbox, prepped for your meetings, updated your CRM, tracked your follow-ups, and written draft responses. You get a daily operations brief — a clear list of what matters today across email, calendar, and tasks. Then you review the drafts, edit if needed, and click send. We handle everything else in the background.

No. Never. This is the most important thing we tell every client: we operate on a draft-first model. Every email that goes out, you see it first. You review the draft, edit it if you want, and you click send. We never auto-send anything. The AI writes. You decide. Every time.

Discovery to go-live in 3-5 business days. Day 1 is the setup call. Days 2-3 are configuration and workflow build. Days 3-5 are the QA pilot where you see everything before it goes live. By the end of the week, your core operations are running on autopilot.

We connect to the tools you already use. Starter includes Gmail or Outlook. Growth adds calendar sync, CRM integration (HubSpot, Salesforce, Pipedrive, Close, Notion CRM), marketing workflows, research support, and lead qualification automation. We can also extend into your docs, project tools, and reporting stack around how your business actually works.

Every draft response is surfaced to you for review before it sends. You'll see the draft, the original email it's responding to, and any context we've added. You can approve it as-is, edit it, or skip it entirely. Nothing leaves your inbox without your explicit action.

Growth plan clients get custom integration consultation as part of the package. We can build bespoke prioritization rules, custom follow-up triggers, and specialized workflows for your specific operation. For more complex automations, we quote those separately.

Yes. No contracts. Cancel with 30 days' notice. We don't lock you in because we believe we should earn your business every month. If it's not working for you, we'd rather you tell us than stay out of obligation.

Each client's credentials and data are stored in a completely separate, isolated environment. Your access is never shared with other clients. We follow standard security practices for credential storage and access management. We don't sell your data. We don't use your email content to train models. Your inbox is yours.

We'll tell you before you pay anything. The setup call is free. If we don't think Pilotier is the right fit for your situation — whether that's because your volume is too low, your workflow is too specialized, or you need something we can't deliver — we'll say so. No hard sell.

Both. The daily operations - inbox organization, marketing drafts, follow-up tracking, meeting prep, research, and CRM updates - are AI-powered. Setup, configuration, optimization, and strategy calls are handled by our team. We're a managed service, not a software product.

It's for your whole business. Inbox is where most clients start, but Pilotier handles marketing copy, social content, competitor research, meeting prep, CRM updates, lead qualification, SOPs, business reports, and any repeatable task that eats your day. If it's busy work, we handle it.

Starter is inbox, follow-ups, and daily brief - it's for founders who want to test the waters. Growth is the full platform: inbox plus marketing support, research, meeting prep, CRM, calendar, lead qualification, and a weekly strategy call. The difference is $220/month. Most founders who look at both choose Growth because the value delta is obvious.

Yes. We offer annual billing at roughly 15% off (shown on the pricing page). We also occasionally offer multi-month commitment deals - ask about this on your setup call.

Easy - you just let us know and we upgrade you immediately. The setup work is already done so there's no new onboarding. Most clients upgrade within the first 30 days once they see what's possible.

We use OAuth (the same standard Google and Stripe use) - we never see or store your passwords. All data is encrypted in transit. We don't sell your data or use your emails to train AI models. You can revoke access instantly from your Google or Microsoft settings. Full details are on our Security section.

It's a service. A real person sets everything up, then AI handles your daily operations. You review everything before it sends. We're not a tool you have to learn — we're a team you hire. You do a 30-minute setup call. We configure everything. You start getting results within the week.

We don't make money from emails sent. We make money from the time you save. Monthly fees fund ongoing optimization — weekly check-ins, workflow updates, new automations, and a team that monitors your setup to make sure it keeps working. The AI runs the day-to-day; our team keeps it sharp.

No contracts. Cancel anytime. We only make money if you're happy enough to stay. If it's not working, tell us and we'll fix it. If we can't fix it, we'll let you go cleanly — no lock-in, no invoicing disputes.

Those are tools you use. We're a service that does it for you. Gmail organizes; we manage. Hey.com filters; we draft. Other tools give you features — we remove the workload. You review drafts, we handle the thinking. It's email plus executive assistant, not email plus settings menu.

Yes. Month-to-month structures mean you can switch plans, upgrade to Growth or Executive, move down to Starter, or cancel entirely - all with no penalty. Just let us know.

3–5 business days total. Day 1 is a 30-minute call where we learn how you work. Days 2–3 we configure your AI, build your workflows, and set up your morning brief. Days 4–5 you review sample drafts and briefs, give feedback, and we refine before going live.

The AI reads your emails to understand context and generate drafts. Members of our team do not read your emails unless you specifically ask us to troubleshoot something and give explicit permission. Your email content is never used to train models or shared with third parties.

You can mark specific senders, email addresses, or entire domains as 'do not draft' and we skip them entirely — no drafts generated, no AI processing. You have full control over which threads the AI works on.

Yes. We'll prorate any unused time. If you cancel on day 15 of a 30-day cycle, we refund the unused half. No surprises, no minimum notice required — just let us know.